Claims at B2B ARMYSURPLUS CZ

These Complaints Rules govern the method and conditions for complaints about defects in goods purchased through the ARMYSURPLUS CZ/B2B online store:

Petr Borovanský, with registered office at Davídkova 87, 18200 Prague 8
ID: 64926036
VAT number: CZ7406020435
registered: Office of the Municipal District Prague 8, Živnostenský odbor, ev. no: 310008-49659-00

Postal address:
ARMYSURPLUS CZ, Davídkova 87, 182 00 Prague 8
Contact phone: +420 602 21 25 26
contact e-mail: obchod@armysurplus.cz

1. Responsibilities of the seller

1.1. The seller is responsible for ensuring that the goods are free of defects upon receipt. This means that the goods upon receipt:

• is in the agreed quantity
• corresponds to the quality and design specified by the seller, or modified according to the agreed sample between the seller and the buyer
• the goods are also considered to be defective when the seller supplies the buyer with goods other than what was agreed upon between them
• does not have legal defects, i.e. a third party does not have property rights to the goods and the goods are equipped with documents and documents necessary for the proper use of the goods

1.2. Differences in color shades in reality and on electronic display devices cannot be considered a product defect.

2. Buyer's rights from defective performance

2.1. The buyer's rights from defective performance are governed by the Civil Code, especially §§ 2099 to 2117.

2.2. If the defect in the goods is a material breach of the contract, the buyer has the following rights from defective performance:

a) removal of a defect by delivery of a new item without a defect or by delivery of a missing item;

b) removing the defect by repairing the item;

c) a reasonable discount from the purchase price; or

d) withdrawal from the contract.

2.3. If the defect of the goods is a minor breach of the contract, the buyer may demand:

a) removal of the defect; or

b) a reasonable discount from the purchase price.

2.4. The buyer is obliged to inform the seller about the chosen method of resolving the complaint when reporting the defect, otherwise the seller will decide on it. The choice made can only be changed after agreement with the seller.

If the buyer considers the defect to be a significant breach of contract, he is obliged to prove this to the seller.

The buyer acknowledges that until he exercises his right to a discount on the purchase price or withdraws from the contract, the seller is entitled to deliver the missing goods or remove the legal defect (in particular to deliver the missing documents).

2.5. An exchange of goods or withdrawal from the contract cannot be requested if the buyer cannot return the item in the condition in which he received it. This does not apply if:

a) there was a change in condition as a result of an inspection for the purpose of detecting a defect in the item

b) the buyer used the item before the defect was discovered

c) the buyer did not cause the impossibility of returning the item in an unchanged state by action or omission or

d) the buyer sold the item before the defect was discovered, or altered the item during normal use

3. Impossibility of exercising rights from defective performance

3.1. Rights from defective performance do not belong to the buyer if he knew about the defect before taking over the item or caused the defect himself.

3.2. Claims from liability for defects further do not apply to:

• wear and tear of goods caused by their usual use
• items sold at a lower price - only in relation to the defect for which the lower price was negotiated
• or if it follows from the nature of the matter

4. Complaint procedure

4.1. The buyer is obliged to file a claim with the seller without undue delay after the discovery of the defect. The seller's contact address is designated for receiving the claimed goods.

4.2. Procedure for returning/claiming goods:

The buyer informs the seller about the defect by phone, ideally via e-mail (obchod@armysurplus.cz) as soon as possible after discovering the defect.

In the e-mail, it is necessary to include the order number or the invoice, describe the defect and, if necessary, attach photo documentation.

Send defective goods to the address:

ARMYSURPLUS CZ
Davídkova 87, 182 00 Prague 8

Together with the goods, send a completed return/complaint form with the specified name, product code, size, color/masking, description of the defect or reason for return, and the specified number of pieces.

After returning the goods and acknowledging the claim, one of the following options will be applied:

a) a credit note issued by Petr Borovanský and the amount will either be returned to the seller's account or deducted from the customer's next order

b) the goods will be exchanged for new ones

c) if there is another variant agreed between the seller and the buyer

4.3. The moment of making a claim is the moment when the claimed goods were delivered to the seller.

4.4. In accordance with the Civil Code, the buyer has the right to reimbursement of the costs incurred when claiming goods. The buyer acknowledges that the right to reimbursement of these costs must be exercised within one month after the expiry of the period in which the defect must be pointed out.

These Complaints Rules are valid from 7/25/2022.

This text is written in multiple language versions. In case of differences between the language versions, the Czech version is considered decisive.